Refund & Cancellation Guide · 6 min read

AI Secrets Challenge Refund Policy (What You Can Actually Get Back)

Three tiers, three completely different refund situations. The free tier has nothing to refund. The VIP trial is fully avoidable if you act before day 15. Platinum is the one where people get burned — because the refund terms live on the checkout page, and most buyers never read them.

Every tier's refund rule at a glance

Free tier — nothing to refund

The base 5-day challenge requires no card. There is no charge, no shipping fee, no tripwire — so there is nothing to claw back. If you took the free seat and changed your mind, just stop showing up and unsubscribe from the emails.

The refund questions only start when you touch one of the two paid layers. The full breakdown of what each layer costs is on the pricing page.

VIP / MarketingSecrets.AI — how to cancel in time

The VIP upgrade is $0 on the day you take it, and it starts a 14-day trial of MarketingSecrets.AI. When the trial ends, your card is charged $97, and that repeats monthly until you cancel. The refund policy here is really a cancellation policy — the whole game is acting before the trial converts.

How to cancel cleanly:

1. Log in to your MarketingSecrets.AI dashboard.
2. Open account/billing settings and cancel the subscription. It is a self-serve, one-click flow — no retention call required.
3. Keep the confirmation email (or screenshot the confirmation screen). That timestamp is your proof if a charge lands anyway.

Set your cancel-decision reminder for day 12 of the trial, not the last day. If you decide to keep it, great — $97/month replaces several tools. If not, you cancelled with margin to spare instead of racing the billing system at midnight.

One more wrinkle from ClickFunnels' terms: monthly subscriptions ask for notice before the next billing cycle, and billing continues until cancellation is fully completed. Translation: a half-finished cancel flow doesn't count. Click through to the confirmation screen.

Already charged the $97? Do this

ClickFunnels' terms of service are blunt about subscriptions: once a payment is billed, you are not entitled to a refund. That is the written rule, and you should expect it to be applied.

In practice, here is the sequence that gives you the best shot:

1. Cancel first. Stop the next charge before negotiating the last one.
2. Email support promptly at cf2support@clickfunnels.com — same week as the charge, not month three. Include the email on the account, the charge date and amount, and a one-line ask: "I intended to cancel during the trial — can this charge be reversed as a one-time courtesy?"
3. Be polite and brief. A goodwill reversal on a first charge shortly after billing is a courtesy, not a right. Politeness is the only lever you have.

If weeks of use have passed or you are several billing cycles in, assume the answer is no and treat it as tuition for the day-12 reminder rule.

Platinum — the checkout-page rule

Platinum is the premium four-figure tier revealed live on Day 2, and it is the tier where refund questions carry real money. Here is the honest situation: the refund terms are presented on the checkout page, and they have shifted between promotions. Some cohorts have carried explicit terms; others have pointed to the general purchase terms. There is no single evergreen "Platinum refund policy" we can quote you, because the offer is re-cut each promotion.

So the rule is simple and non-negotiable:

• Read the refund language on your checkout page before you enter card details. It is the only version that legally applies to your purchase.
• Screenshot it. Checkout pages disappear after the promo. Your screenshot is your reference if you request a refund later.
• Note the payment plan terms separately. Platinum is often offered with a split-pay option — understand whether stopping payments mid-plan is a cancellation, a default, or neither. The checkout terms govern that too.

And a buying filter that prevents most refund requests before they exist: if you cannot articulate how you will use the Platinum stack in the next 30 days, wait for the next cohort. The buyers who refund are overwhelmingly the ones who bought on Day-2 adrenaline without an implementation plan. The Platinum review has a full "who this is actually for" section — read it before Day 2, not after.

How to actually request a refund

Whatever tier you are on, the same mechanics apply:

1. Put it in writing. Email cf2support@clickfunnels.com from the address on your account. Written requests create a timestamp; chat sessions evaporate.
2. Include the essentials in one screen of text: account email, product purchased, order date, amount, and what you are asking for.
3. Reference the terms you saved. If your Platinum checkout page carried refund language, quote it and attach your screenshot.
4. Give support a few business days before following up. One polite follow-up beats five angry ones.

Why a chargeback should be your last resort

Disputing the charge with your bank feels like a shortcut. It usually is not. A chargeback on a digital product typically gets your account terminated — you lose access to everything you bought, including things you wanted to keep, and you will generally be unable to buy from the same platform again. Merchants also contest chargebacks on subscriptions where the terms were disclosed at checkout, and disclosed-terms disputes are hard to win.

Use the ladder in order: cancel → written refund request → polite follow-up → then, only for a charge you genuinely never authorized, your bank.

How to never need this page

• Take the free seat freely. No card, no risk, full 5-day access.
• Take VIP with a day-12 reminder already on your calendar before you tick the box.
• Decide on Platinum with a 30-day implementation plan, not with Day-2 momentum. If the plan isn't there, skip it — the challenge itself is still free.
• Screenshot every checkout page you buy from. Ten seconds of effort, and it settles every "but the terms said…" argument in your favor.

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